Refund & Return Policy

We value your satisfaction. If a product does not meet your expectations, our Refund & Return Policy ensures a clear process for returning items and receiving refunds.

1. Eligibility for Returns

• Items must be returned within 14 days of delivery.
• Products must be in their original packaging, unused, and in the same condition as received.
• Certain products, like customized orders, may not be eligible for return.

2. Refund Process

• Once the return is received and inspected, refunds will be processed within 5 business days.
• Refunds are issued to the original payment method used during checkout.
• You will receive an email confirmation once your refund is processed.

3. Return Shipping Costs

Return shipping is the responsibility of the customer unless the product was defective or damaged. Please ensure proper packaging to avoid damage during transit.

4. Defective or Damaged Items

If you receive a defective or damaged product, contact our support team within 48 hours of delivery with photos. We will provide a replacement or full refund promptly.

5. How to Return

Contact our support team to receive a return authorization and shipping instructions. Returns without prior authorization may not be accepted.

6. Contact Us

Email: support@mountprotech.com
Phone: +1 415-555-1234